Help & billing
Everything below is current. If something here does not match what you were told, the answer here is the one to go by — or ask us.
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Update your card, download invoices, or cancel. All self-serve, no email required.
Enter your email and Stripe sends you a private link to your billing page — cancel any time, change your payment method, or pull past invoices. The link in any ESM receipt email opens the same place.
Manage subscription → Cancelling stops the next renewal. Work already in progress for the current billing period is still delivered.02
ESM Starter is $879 USD / $1,099 CAD / £699 GBP a month for 2 video ads each month, with $325 USD / $450 CAD / £350 GBP of Meta ad spend included. ESM Growth is $1,399 USD / $1,749 CAD / £1,099 GBP a month for 4 video ads each month, with $550 USD / $750 CAD / £550 GBP of Meta ad spend included. ESM Scale is $2,049 USD / $2,599 CAD / £1,599 GBP a month for 6 video ads each month, with $875 USD / $1,200 CAD / £850 GBP of Meta ad spend included. Every tier also carries the market and competitor analysis behind each ad, the audience and message strategy, and campaign setup, optimisation and reporting.
Yes. The monthly price covers the creative, the management and the money that goes to Meta — $325 USD / $450 CAD / £350 GBP a month on Starter, rising with the tier. Ad spend is included and managed by us. Unused spend does not roll over.
Two. Google Reviews management is $289 USD / $399 CAD / £219 GBP a month, and a market-driven website is $219 USD / $299 CAD / £159 GBP a month. Both are optional and neither is required to run advertising with us.
Two to five business days. Most work lands closer to two.
Through the billing portal above. Cancelling stops your next renewal — there is no cancellation fee and no notice period.
You keep everything already delivered, and anything in production for the period you have paid for is still finished and sent. Nothing is clawed back.
Yes. Everything we deliver is yours to keep, post and reuse wherever you like.
Yes. Get in touch and we will move you to the tier that fits — up or down.
An update is a batch of text and image changes to existing sections: any number of edits across any number of pages, submitted together. One batch a month is included, with one round of corrections. Unused batches do not roll over, and additional batches are $149 USD / $199 CAD / £109 GBP each. New pages, new sections and structural or design changes are quoted separately.
ESM retains the site for the 12-month term. From month 13 the source is yours. Leaving before the term ends means the site does not transfer.